Privacy Policy

1. Information we collect

We only collect what you give us or what is needed to run the service:

• Contact form: your name, email address, phone number if you add it, project type and message.
• Project requirement form: your name, email address and phone number, plus anything else you choose to fill in, such as your company, WhatsApp number, business details, website and social media links, design preferences, budget, target date, and any logo, images or documents you upload.
• Client portal: your name, company, email, phone and WhatsApp numbers, your password in hashed form, your last sign-in time, and your quotations, projects, payment records, invoices, revision requests, uploaded files and project activity. Payment records show the amount, date, method and any reference number.
• Logins you share with us: if you give us a login for your domain, hosting, email, social media or website admin panel so we can do the work, we store it as described under "How we protect your data".
• Messages: anything you send us by email, phone, WhatsApp or Instagram.
• Technical data: when you submit a form we store a one-way hash of your IP address to limit spam. When you accept a quotation in the portal we record your IP address with the date and time, as a record of the acceptance. Our hosting provider may also keep short technical logs, such as IP address and browser type, when it serves a page.

We do not collect card, UPI or bank account details on this website. Payments are made directly to us, outside the website.

2. How we use your information

We use your information to:

• reply to your enquiry and understand what you need
• prepare and send quotations
• set up and run your project, including your client portal, demos and revisions
• record payments and issue invoices
• send you service emails, such as confirmations, quotations, project updates and payment reminders
• keep the website secure and block spam
• meet our legal, tax and accounting duties

We do not send marketing emails, and we do not use your data for advertising.

3. Who we share it with

We do not sell your personal data. Your data is seen by the TrendiTech team and by the service providers we rely on to run this website:

• Vercel hosts this website and handles requests to it.
• Neon provides our database, which stores form submissions, client records, project records and uploaded files. It is hosted on Amazon Web Services in the United States.
• FormSubmit passes a copy of form submissions to our inbox as an email notification. For the contact form that copy is your full message and contact details. For the project requirement form it is your name, company, email, phone, project type, budget and reference number.
• Our email provider delivers the emails we send you.
• Google Fonts supplies the fonts on this website, so your browser connects to Google, which receives your IP address.

Each provider handles data under its own terms and privacy policy. We may also disclose information if the law requires it, or if it is needed to protect our rights or to prevent fraud or a security issue.

Links on this website to WhatsApp, Instagram and client websites take you to services we do not control, and their own policies apply there.

4. Where your data is stored

Our database is in the United States and our other providers may process data outside India. By using our forms and client portal, you understand that your data will be transferred there.

5. How we protect your data

• All traffic to this website uses HTTPS.
• Client portal passwords are stored only as a salted one-way hash, so we cannot read them.
• Logins you share with us are encrypted before they are stored, and only the TrendiTech team can open them. They are never included in emails.
• The admin panel is behind a private link and a login, and client portal sessions expire after 7 days.
• Each client can see only their own projects, quotations, invoices and files.

No system is perfectly secure, so we cannot promise absolute security. If a breach affects your data, we will inform you and the relevant authorities as the law requires.

6. How long we keep it

We have no fixed deletion schedule. We keep enquiries and requirements for as long as they are useful for dealing with you, and project records for as long as we are working with you and may need to support the project afterwards. You can ask us to delete your data at any time.

Invoices and payment records are tax records, so we keep them even if a project is cancelled. When we delete a project or requirement, we keep a short note of it with the name, email and reason.

7. Cookies and browser storage

This website does not currently use analytics or advertising cookies. If we add Google Analytics, a banner will ask for your permission first, and it will only load if you accept.

We use these small items, which are needed for the site to work:

• Client portal sign-in cookie: keeps you signed in for up to 7 days.
• Admin sign-in cookies: used only by the TrendiTech team.
• Browser storage: remembers your light or dark theme, your cookie choice, the latest site content version, whether you have seen the opening animation in this session, and your portal access link while you set your password.

You can clear these at any time in your browser settings. Clearing the sign-in cookie signs you out.

8. Your rights

You can ask us to:

• tell you what personal data we hold about you and how we use it
• correct or update it
• delete it, except for records we must keep by law
• stop using it where you previously gave consent

Under India's Digital Personal Data Protection Act, 2023 you may also nominate someone to exercise these rights for you, and raise a complaint with the Data Protection Board of India once you have contacted us first. Withdrawing consent may mean we cannot continue a project that depends on that data.

To make a request, use the contact details below. We may need to confirm your identity first.

9. Children

Our services are for businesses and adults. Our forms are not meant for anyone under 18, and we do not knowingly collect their data. If you believe a child has sent us personal data, contact us and we will delete it.

10. Changes to this policy

We may update this policy when our website or services change. The latest version is always on this page, with its date at the top.

11. Contact and grievances

For privacy questions, requests or complaints, contact us below. We will respond as soon as we can, and within one month for grievances.

• Email: trendi.techh@gmail.com
• Phone: +91 9356974712
• Location: Pune, India